SaaS-Based EMR System Development and Customization

Compliance with Strict European Healthcare Regulations: The EMR system needed to comply with stringent European healthcare regulations, including UNE-ISO/IEC 27001 for information security management and ISO/IEC 15504 for software process improvement and capability determination. Ensuring that the system met these standards was critical, as it would be subject to annual audits by both the FDA and EU regulatory bodies.
Complex Customization and Feature Development: Adding new features and customizing the existing system required deep knowledge of the EMR product. The development team needed to understand the existing architecture thoroughly to make the necessary adjustments while maintaining the integrity and performance of the system. This required developers who not only had technical expertise but also a good grasp of the healthcare domain.

Specialized Developer Selection QSoft conducted a rigorous screening process to select developers with extensive experience in building large-scale healthcare applications and fluency in English to join the project. This ensured that the team could effectively collaborate with the client’s US and EU colleagues. We assembled a dedicated team of 6 developers and 2 testers, all with a strong background in healthcare IT and familiarity with relevant standards like ISO/IEC 27001 and 15504.
Optimized Working Hours for Global Collaboration: To maximize overlap with both the US and European teams, our Vietnam-based team operated from 3 PM to 12 AM local time. This schedule allowed for real-time communication and collaboration during the business hours of both regions, ensuring that the team could respond quickly to any queries or issues and maintain seamless integration with the client’s in-house team.
Secure Development Environment: Understanding the critical nature of data security in healthcare, QSoft established a private, secure office environment for the development team. Physical and software access controls were implemented to meet the stringent security requirements of the project. These measures included restricted access to the development environment, encryption of all data transmissions, and regular security audits to ensure compliance with ISO/IEC 27001 standards.

Regulatory Compliance and Security Assurance: The Vietnam-based development team successfully integrated new features and customized the EMR system while ensuring full compliance with European healthcare regulations. The system passed all required audits by both FDA and EU regulatory bodies, maintaining the highest standards of data security and process quality.
Efficient and Seamless Collaboration: The optimized working hours and English fluency of the team facilitated efficient collaboration across multiple time zones. The close interaction with the client’s US and EU teams resulted in a 30% faster feature development cycle, allowing the client to meet their European customer’s needs promptly.
Enhanced System Performance and Customer Satisfaction: The team’s deep understanding of the healthcare domain and the existing EMR system allowed them to implement customizations that improved system performance and usability. This led to increased customer satisfaction, with the new European customer expressing confidence in the system’s ability to meet their complex needs.

Staff augmentation for an EMR system customization