Developing a Remote Medical Support System for Nursing Homes

Home Mobile App Developing a Remote Medical Support System for Nursing Homes
Software projects delivered by QSoft Vietnam

A health-care mobile app used in nursing house

Our client, a leading player in the healthcare industry, sought QSoft's expertise to develop a remote medical support system. The system was designed to assist doctors, families, and nursing home staff in providing high-quality care to patients. The primary focus was on creating a user-friendly mobile app, primarily for tablets and phones, that enabled live video communication and streamlined the management of medical records. The project involved building a mobile application that would facilitate video conferencing among patients, doctors, and family members, manage and share medical reports securely, and connect doctors across hospitals and registered clinics. The app needed to be intuitive enough for elderly users while ensuring that all medical data was encrypted and handled according to healthcare best practices.

Main functionalities

  • Video conference call among patients, doctors and family members
  • Manage and share medical reports
  • Connect and manage doctors in hospitals and registered clinics
Project duration

Project duration: 8 months

Team Size

Team Size: 7

Satisfaction Score

Satisfaction Score: 95%

Screenshots

Project challenges

Challenges

  • User-Friendly Interface for Elderly Users: The application needed to be exceptionally easy to use, particularly for elderly patients who might not be familiar with modern technology. This required a design that was intuitive, with large, clear buttons and minimal navigation steps to reduce confusion and make the app accessible to users with varying levels of tech-savviness.
  • High-Quality Video Calls: Ensuring high-quality video calls was crucial for facilitating clear and effective communication between patients, doctors, and family members. The video conferencing feature needed to support smooth, uninterrupted calls with minimal latency, even in environments with varying internet speeds.
  • Data Security and Compliance: All medical data, including video calls and shared reports, had to be encrypted and stored in compliance with healthcare industry standards. The system needed to adhere to strict data protection regulations to ensure the confidentiality and integrity of patient information.

How QSoft solves problems

Our Solutions

  • User-Centric Design with Large Screens:
    We designed the app’s interface using React Native to ensure a responsive experience on both Android and iOS tablets, focusing on large touch targets and simplified navigation for elderly users. Prototyping and user testing in Figma ensured the interface was intuitive, while accessibility features like adjustable font sizes and voice commands enhanced usability.
  • High-Quality Video Conferencing:
    We implemented video conferencing using WebRTC, chosen for its high-definition video and adaptive bitrate streaming. To ensure smooth connections even in challenging networks, we integrated TURN/STUN servers, with Node.js handling signaling and connection management for a seamless experience.
  • Secure Data Management with HL7 Standards:
    We used the HL7 v2 standard for secure electronic health information exchange, building the backend with Spring Boot in a microservices architecture for scalability. MongoDB was used for data storage with AES-256 encryption, and OAuth 2.0 managed role-based access control, ensuring compliance with healthcare regulations like HIPAA.

Project successful result

Results

  • Increased Accessibility for Elderly Patients: The user-centric design significantly improved accessibility for elderly patients, with 90% of users reporting that they found the app easy to use. The large-screen optimization and simplified navigation reduced barriers to technology adoption among elderly users, ensuring they could engage with the system independently.
  • Reliable and High-Quality Video Communication: The implementation of WebRTC technology resulted in a 40% improvement in call quality, with users experiencing fewer dropped calls and better video resolution. This high-quality video communication enhanced the connection between patients, doctors, and family members, leading to improved care coordination and patient satisfaction.
  • Secure and Compliant Data Management: The integration of HL7 v2 standards ensured that all patient data was securely encrypted and managed according to healthcare industry regulations. The multi-level role-based access system provided robust security, with no reported data breaches or unauthorized access incidents. This compliance with healthcare standards reinforced trust among users and stakeholders, ensuring that sensitive patient information was handled with the utmost care.

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