Web Based CRM Software (such as sales force automation on the web) features a number of benefits when compared to traditional on-premise CRM solutions. The top three benefits are: lower TCO, an accelerated implementation track and improved technical integration capabilities because of its inherent Service Oriented Architecture.
The reduced TCO of online customer relationship management solutions has 2 main drivers: lower implementation cost and reduced operational costs for system and software maintenance. One of the advantages of Sofware as a Service is that the solution is immediately accessible and operational at the moment a subcription license.
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