Comments on: Benefits Of Web Based CRM Software

By: Hana

Hana — Fri, 05 Dec 2008 20:00:17 +0000

This is very true. Many companies hesitate to switch to online CRM just because they fear of not having the data in their possession, but there is no need to worry. Most companies that provide online CRM has better security in place than we can all imagine. The overall savings is big and that is what counts.

By: Thomas Trevino

Thomas Trevino — Thu, 13 Nov 2008 21:21:22 +0000

This is a good article. I really agree that web-based crm has a good advantage over on-sight systems. Accessible on any computer where you have internet, customizable, maintained for you, awesome features for marketing and email integration..etc.. The list goes on. But, the main thing is who you choose and if they take your business needs into consideration. Good read.

By: Craig Klein

Craig Klein — Fri, 05 Sep 2008 14:05:11 +0000

You’re exactly right! Web based or online CRM does reduce TCO. However, most companies expect “out of the box” results. They fail to plan for customizing the system around their own sales and marketing processes. Most online CRM companies are all too happy to leave it to the end user to figure that part out, or let a 3rd party VAR charge thousands of $’s for it. Without a tool that really fits your business’ workflow, your sales reps are not going to adopt the web based CRM and they won’t follow consistent practices, which leaves you with an expensive rolodex in the sky.